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PT Contact Lens/Optical Assistant over 20 hrs.

This position will assist the Optometrist in the wear, fitting, and care of contact lenses and related items.
Essential Responsibilities:
Courteously greet and accurately instruct customers on contact lens product information and use
Utilize sales techniques to ensure the sale of continuing eye care plan, sunglasses, solutions, spare pairs of lenses/glasses, etc.
Provide customers with accurate information regarding appointment scheduling and followup visits, glasses or contacts preparation, any insurance and/or third party benefit inquiries either in person or by telephone
Maintain accurate and consistent consignment of all lenses (daily wear, frequent replacement lenses, color enchances, opaque, etc.). Track inventory, sales, new stock, and any transfers or returns
Responsible for the maintenance of the Contact Lens Room including the planograms (merchandising) and sundry (solution) items by keeping shelves and displays stocked. Track expiration dates of all lenses and solution. Assure that the Contact Lens Room is always clean and organized
Prepare various reports and other documentation including: Job Status Reports, Special Back Order Reports, Process Sheets and maintains SKU book
Educate customer on proper wear and care guidelines utilizing company wearing guide to include customer signature.
Adhe re to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis
As required by changing business needs, complete additional responsibilities as assigned
Education, Experience & Background:
High School Diploma or GED preferred
Minimum of six (6) months' work experience in Retail, Sales or Customer Service
Customer Service Experience Preferred
Optical Knowledge is helpful
If you are prohibited from working on a government contract, this may disqualify you from consideration for this position.
HVHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious beliefs, sex, gender, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by Federal, state or local law.

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