Associate Manager, J. Crew Factory, Riverhead


(Hourly, Non-Exempt, Reports to the Store Director)

What The Role Is All About

Our Associate Store Managers:

  • Are recognized as selling and service leaders.
  • Are energized by creating a customer experience that exceeds expectation and drives loyalty.
  • Master and own their DOR and have a working knowledge of the other DORs.
  • Motivate the team to achieve their SPH and KPIs.

What We Expect You To Bring

Starting on day one, you should:

  • Enjoy working hard and always be up for a challenge.
  • Never give up, especially when faced with roadblocks.
  • Anticipate, address and escalate emerging issues.
  • Be energized by problem solving and demonstrate an understanding beyond the basics.
  • Cope with change effectively and shift gears comfortably.
  • Build productive and constructive relationships with everyone on the team.
  • Be willing to be the only champion for an idea.

What You Can Expect

To be part of a team of the best and brightest that:

  • Believes in our products and services.
  • Knows the customer and delivers our value, design and style message.
  • Maximizes opportunities and questions what can be done better.
  • Generates ideas to evolve the business.
  • Is market-aware, forward thinking and global.
  • Fosters collaboration and productivity.

How We Measure Results

We expect that you will:

  • Lead productive selling floor shifts that meet or exceed the SPH goal.
  • Ensure that the customer experience and achieving SPH are prioritized over workload.
  • Provide the communication and tools needed for the team to achieve their KPIs.
  • Align activities around Top Four on the Floor and other selling and service initiatives.
  • Connect with the community and source and execute successful events.
  • Ensure all associates receive requisite training and shadowing and apply skills on the job.

Fine Print

Our Associate Store Managers:

  • Have a high school diploma or equivalent combo of education and experience.
  • Have 4 or more years of management experience with similar scope.
  • Communicate effectively and confidently.
  • Process information and operate store systems accurately.
  • Assist in processing and replenishing and keeping the store looking great.
  • Are available when we are busy, including: nights, weekends and holidays.
  • Are facile with technology and apps and familiar with industry-related blogs and feeds.
  • Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds 18 kilos.
  • Must regularly move around all store areas and be accessible to customers.

Don't Be Fooled

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