Job Description:
This position is responsible for the overall management of customer relationship building, service and portfolio growth at assigned branch. Identifies and manages profitable relationships with small businesses within the branch market by providing tailored business solutions. Leads and motivates the Banker staff to maximize sales opportunities and increases the depth of the customer relationships, retention and loyalty. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
Develops, implements, and manages branch sales plan and processes to achieve goals
Assigns goals and monitors progress towards the achievement of these goals
Provides direction and coaching to Bankers concerning pro-active customer relationship building activities, campaigns and results
Leads and models the Driving the Customer Experience sales process to create profitable relationship growth
Responsible for hiring, performance coaching plans, progressive discipline, reviews, promotions, salary recommendations and terminations of their direct reports
Coaches, trains and motivates branch staff to maximize their potential to improve results and retention
Fosters teamwork in branch through collaboration with the Sales and Service Supervisor
Analyzes performance and implements effective solutions for improvement
Manages the Bankers to ensure compliance with Bank policies and procedures
Manages all aspects of service delivery by Bankers, creating an environment of customer centricity and delivery of the guest experience that reflects \"best in class\" service
Utilizes available tools and works with Market Manager to retain and enhance existing business customers, and pro-actively seeks new business relationships
Strong relationships with internal business partners (e.g. Commercial/Small Business, Financial Advisors, Merchant Services and Mortgage) to refer and grow business relationships
You will be an active participant in our Retail Management Development Program and have the opportunity to gain knowledge of Peoples United Bank s products, processes, services as well our commitment to our customers. In order to complete the program, you will need to successfully pass the state life insurance license exam. Upon successful completion of the program, you will be assigned to a branch as a Branch Manager in Nassau County. Branch Managers may begin the Series 6/63 program at a later date.
The Branch Manager must be flexible and available to work hours both in a traditional branch and Stop & Shop branch. Traditional Branch schedules typically fall between 8am-6pm Monday- Friday with Saturday & Sunday hours and rotating weekends off. Stop and Shop branches schedules typically fall between 930am-730pm Monday- Friday with rotating Saturday and Sunday hours and rotating weekends off. Schedules may change based on business need.
A satisfactory criminal background check, a credit report, and a review of information from the National Mortgage Licensing System and Registry (NMLSR) regarding any administrative, civil, or criminal findings by any government agency may be required by federal law for this position (Regulation Z, 12 CFR Part 1026).
Job Requirements:
College degree or equivalent work experience required.
5+years relevant work experience.
Ability to lead, coach and motivate team to meet branch and bank-wide objectives. Detail oriented with the proven ability to handle confidential and sensitive information.
Ability to effectively manage multiple responsibilities and priorities.
Proven record of sound decision making, balancing risk and customer needs and business goals.
Exceptional written, verbal and presentation skills are necessary to effectively convey goals and initiatives to Bankers and management team. Excellent PC skills, including word processing, spreadsheet, presentation, internet and internal bank software.
Must be available to work weekends (Saturday and Sunday) and extended hours to meet business needs.
Preferred Licenses: State Life Insurance License
Work Schedule:
Must be available between 930am-730pm Monday- Friday with rotating Saturday (930-430pm) and Sunday (1030-330pm) hours and rotating weekends off.
Address 1:
Posting Title:
Branch Manager
Employment Type:
Full Time
Auto req ID:
Zip Code:
People's United Bank and its subsidiaries are equal opportunity and affirmative action employers EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other legally protected status.

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